Slotorado casino privacy policy

Slotorado handles personal data to run accounts, process payments, and meet its licence duties. This policy explains what is collected, why, and how it is protected. It also sets out the choices players have over their own information.

What this policy covers

This policy describes how Slotorado collects, uses, and protects personal data across its services. It covers registration, deposits, verification, gameplay, and contact with support. Reading it helps a player understand what information is held and for what reason.

The data controller is SUVYD B.V., the Curacao company that operates the site. Processing follows the duties attached to its Curacao Gaming Control Board licence, number OGL/2024/846/0501. Those duties shape how identity, payment, and account data are handled.

Data collected about players

The data held falls into a few clear categories, each tied to running an account safely. Some is provided directly at sign-up, while other details are generated during play. The categories below show what is typically collected.

Not every category applies to every player, since some data appears only at certain steps. Verification documents, for instance, are requested before a first withdrawal rather than at sign-up. Full payment card details are handled by processors rather than stored on the site.

How data reaches the operator

Information arrives through a few routes as a player uses the site. Some is typed in directly, some is produced automatically, and some comes from checks with third parties. The sources below cover the main ways data is gathered.

• Details entered at registration, such as name and email.
• Payment information supplied when depositing or withdrawing.
• Documents provided during verification before a payout.
• Technical data collected automatically, such as device and IP.
• Records generated by gameplay, including session and game logs.

Why data is used

Each use of data ties back to running accounts, meeting the licence, or keeping play safe. Data is not used for purposes unrelated to those aims. The main purposes are set out below.

• Creating and managing player accounts.
• Processing deposits and withdrawals in euros.
• Verifying identity and age before payouts.
• Meeting anti-money-laundering duties under the licence.
• Preventing fraud and protecting accounts.
• Handling support requests sent by email.

The legal bases for processing

Processing rests on a small set of legal grounds rather than a single blanket permission. Running an account relies on the contract between player and operator. Verification and anti-money-laundering steps rest on legal obligations tied to the licence.

Fraud prevention and account security rely on the operator’s legitimate interest in a safe platform. Marketing and non-essential cookies rely on consent, which a player can give or withdraw. Each basis limits how the related data may be used.

Cookies and similar tools

Cookies and similar tools help the site work, remember preferences, and measure performance. Some are essential and cannot be switched off without breaking core features. Others depend on consent, which can be managed in the browser or cookie settings.

Sharing data with third parties

Data is shared only where it is needed to run the service or meet a legal duty. Partners receive the minimum required for their specific task. The recipients below reflect the main sharing relationships.

• Payment processors, to complete deposits and withdrawals.
• Verification providers, to confirm identity documents.
• Regulators and auditors, where the licence requires disclosure.
• Technical providers that host and secure the platform.

Marketing preferences and communications

Promotional messages are sent only where a player has agreed to receive them. Consent is separate from the account contract, so opting out does not affect access to the site. Each marketing message includes a way to stop further contact.

Preferences can be updated through support at any time without giving a reason. Service messages, such as verification or payment updates, are not marketing and continue regardless. Keeping a valid email on file helps ensure important account notices arrive.

Keeping data secure

The operator uses encryption to protect data during transfers and while a session is active. Access to personal data is limited to staff and providers who need it for a task. Monitoring and account controls help detect and limit unauthorised access.

Players also play a part by keeping login details private and unique to the account. Reporting any suspected unauthorised access lets the operator respond quickly. Using a strong password lowers the risk of an account being compromised.

Profiling and automated checks

Some checks run automatically, particularly for fraud screening and anti-money-laundering monitoring. These flag patterns for review rather than making final decisions on their own. Where a check affects an account, staff review the case before any action is taken.

Automated tools are limited to security, compliance, and account protection. They do not set individual bonus values or game outcomes, which follow separate rules. A player can ask support about a decision that affects their account.

How long data is kept

Data is kept only as long as it is needed for the purpose it was collected for. Verification and anti-money-laundering records are held for the periods the licence and law require. Once no duty applies, the data is deleted or anonymised.

Retention can differ by category, since financial records often carry longer legal periods. Closing an account does not erase records that must be kept for compliance. Data beyond those requirements is removed in the normal course.

Privacy rights players hold

Players have a set of rights over the personal data held about them. Exercising a right may require identity confirmation to protect the account. The rights below can be raised with support.

• Access a copy of the data held about you.
• Correct details that are inaccurate or out of date.
• Request deletion where no legal duty requires retention.
• Object to or restrict certain uses of your data.
• Withdraw consent for marketing at any time.

Data accuracy and player duties

Accurate details keep verification smooth and reduce the chance of a delayed payout. Players are asked to update contact and identity information when it changes. Out-of-date details can cause failed checks or blocked withdrawals.

Registering with details that match identity documents avoids mismatches later on. Correcting an error is straightforward through support once identity is confirmed. Keeping records consistent protects both the player and the account.

International data transfers

Some providers that process data may operate outside a player’s own country. Where that happens, the operator applies safeguards so protection travels with the data. Transfers are limited to what a specific service actually requires.

Payment and verification partners, for example, may process data across borders to complete a task. Those partners are bound by agreements that set privacy and security standards. Data is not transferred for unrelated purposes.

Protecting children’s data

The service is for adults, and an account requires a holder aged at least 18 or the higher local age. Data is not knowingly collected from anyone under that age. An account found to belong to a minor is closed and its data handled under policy.

Contacting the operator about privacy

Privacy questions and rights requests are handled by support over email, in English. Including relevant account details helps the operator locate a record and respond. A clear description of the request tends to speed up the reply.

Changes to this policy

The policy may be updated to reflect new features, providers, or legal requirements. An updated version takes effect once it is published on the site. Continued use of an account after a change signals awareness of the current version.

Reviewing the policy from time to time keeps a player informed about how data is handled. The date of the latest version is shown with the published policy. Significant changes may be highlighted where that helps.

Frequently asked questions

Who is responsible for my data?

SUVYD B.V., the operator of Slotorado, acts as the data controller under its Curacao licence.

What information is collected at sign-up?

Registration collects details such as your name, email address, and account preferences.

Is verification data stored after checks?

Yes, verification and anti-money-laundering records are kept for the periods the licence and law require.

Can I opt out of marketing messages?

Yes, marketing relies on consent, which can be withdrawn at any time through support.

Are cookies needed to use the site?

Essential cookies are required for core features, while other cookies depend on consent.

How can I request a copy of my data?

An access request can be sent to support by email, subject to identity confirmation.

Does the site collect data from minors?

No, the service is for adults only and does not knowingly hold data from anyone under 18.

Which currency appears in my financial records?

Financial records are kept in euros, matching the account’s balance and transactions.

Are decisions about my account fully automated?

No, automated checks flag cases for review, and staff assess account actions before they are applied.